- 3.5.1 Module Overview
- The FAQ module within the Knowledge Hub enables users to add and manage Frequently Asked Questions (FAQs) for their bots.
- FAQs serve as primary knowledge sources, training the bot’s conversational AI engine to handle common inquiries effectively.
- This module allows users to create both system-generated and custom FAQs, incorporating multimedia responses to enhance user interactions.
- By prioritizing FAQs, the bot can provide accurate and efficient responses, improving overall user satisfaction.
Module Overview
Updated on August 28, 2025
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