Functional Specifications

3.5.2 Functional Specifications
- Accessing the FAQ Module
  - Description: Users can access the FAQ module through multiple pathways:
  - Sidebar Navigation: Click on Bot Space -> Knowledge Hub -> FAQs from the sidebar menu.
  - Quick Menu Access: Utilize the quick menu on the home screen for direct access to the FAQ module.
- Types of FAQs
  - System FAQs
    - Description: Automatically generated FAQs that are created by default when a new bot is created.
    - Characteristics:
      - Non-Deleteable: System FAQs cannot be deleted to ensure essential information remains intact.
      - Editable: Users can edit the content of system FAQs to tailor them to specific needs.
  - Custom FAQs
    - Description: User-generated FAQs that can be created, edited, or deleted based on specific requirements.
    - Characteristics:
      - Fully Manageable: Users have full control over adding, editing, and deleting custom FAQs.
- Adding a FAQ
  - Description: Users can create new FAQs by providing questions and configuring corresponding bot responses.
  - Functionalities:
    - Select Topic: Choose a relevant topic under which the FAQ will be categorized.
    - Enter Question: Input the FAQ question, ensuring it is unique.
    - Configure Bot Response:
      - Response Types: Users can select from various response types to tailor the bot’s replies:
      - Text: Simple text-based responses.
      - Button: Interactive buttons that can trigger actions or redirect users.
      - Image: Visual responses using images.
      - Text + Button: Combination of text and interactive buttons.
      - List: Structured lists with multiple options.
      - SSML: Speech Synthesis Markup Language for enhanced voice responses.
      - Location: Providing geographical information or maps.
      - Button Types:
        
        Link Button: Redirects users to a specified URL upon clicking.
        
        Quick Buttons: Provides predefined responses with labels and messages sent to the bot.
      - Attachment Requirements:
        
        Valid File: Attachments must be valid and free from corruption.
        
        Size Limit: Maximum attachment size is 2 MB.
      - List Configuration:
        
        Title: Title of the list.
        
        Label: Display text for each list item.
        
        Message Sent to Bot: Predefined messages sent to the bot when a list item is selected.
        
        Description (Optional): Additional information for each list item.
        
        Reference: For more information on how interactive responses work, refer to Facebook Developers – Interactive Messages.
- Automatic Similar Questions Generation
  - Description: When a user adds a new FAQ question, the system automatically generates five similar questions to enhance the bot’s training data.
  - Functionality:
    - Similarity Algorithm: Utilizes natural language processing to create variations of the original question.
    - Training Enhancement: These similar questions help the bot recognize and respond to a wider range of user inquiries effectively.
- Multimedia Responses
  - Description: Users can create multimedia responses to their FAQ questions to provide richer and more engaging interactions.
  - Functionalities:
    - Text Responses: Simple textual replies.
    - Buttons: Interactive elements that guide user actions.
    - Images: Visual content to support the response.
    - Lists: Structured options for user selection.
    - SSML: Enhanced voice responses using SSML.
    - Locations: Geographical data or maps.
- Managing FAQs
  - Description: Users can manage their FAQs by editing existing entries, deleting custom FAQs, and configuring response types.
  - Functionalities:
    - Edit FAQ: Modify the question or bot response.
    - Delete Custom FAQ: Remove custom FAQs as needed.
    - View Similar Questions: Access and manage automatically generated similar questions.
- Post-Creation Actions
  - Description: After successfully adding an FAQ, users can proceed to integrate it into the bot’s training or navigate to other workflows.
  - Functionalities:
    - Integrate into Bot Training: Incorporate the newly added FAQ into the bot’s training data to improve response accuracy.
    - Navigate to Other Flows: Choose to proceed to other modules or functionalities within the platform as needed.

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