3.10.1 Module Overview

• The Hands Off module enables the integration of live chat or agent support within the talkk.ai chatbot framework. This module allows users to seamlessly transition from automated bot interactions to human agent assistance when necessary, enhancing user satisfaction by providing timely and personalized support. By configuring the Hands Off module, users can ensure that their chatbot can handle complex queries effectively by involving human agents, thereby maintaining a high standard of customer service. All changes done in this module will reflect on the bot once the bot is published.