3.13.1 Module Overview

• The CSAT Form (Customer Satisfaction Form) module enables users to set up and customize CSAT forms for both Web and Mobile Chatbots within the talkk.ai platform. Serving as a form builder, this module allows users to create tailored CSAT forms that collect valuable feedback from users after a chat session concludes. By configuring CSAT forms, users can gauge customer satisfaction, identify areas for improvement, and enhance overall service quality based on direct user input.