- 3.4.4 Common Issues and Troubleshooting
- Issue: Invalid Website URL
- Description: Users attempt to add a website URL that is not in a valid format.
- Resolution:
- Action: Display an error message indicating that the entered URL is invalid.
- Steps:
- Prompt the user to re-enter the website URL in a valid format (e.g., https://www.example.com).
- Provide guidelines on acceptable URL formats.
- Issue: Manual URL Addition Domain Mismatch
- Description: Users try to add sub-URLs that do not belong to the primary website domain.
- Resolution:
- Action: Reject the sub-URLs and display an error message indicating the domain inconsistency.
- Steps:
- Instruct users to ensure all manually added sub-URLs belong to the same domain as the primary website.
- Provide examples of valid and invalid sub-URL entries.
- Issue: Failed Sitemap Generation Process
- Description: The automatic sitemap generation fails due to network issues or server errors.
- Resolution:
- Action: Notify the user of the failure and provide options to retry or switch to manual URL addition.
- Steps:
- Check network connectivity and server status.
- Attempt to regenerate the sitemap after resolving any underlying issues.
- Contact support if the problem persists.
- Issue: Unable to Regenerate Sitemap
- Description: Users attempt to regenerate the sitemap by clicking the “Resync” button but encounter failures.
- Resolution:
- Action: Display an error message indicating the issue with sitemap regeneration.
- Steps:
- Ensure the system has the necessary permissions to access and scan the website.
- Verify that the website is accessible and not blocking sitemap generation.
- Retry the regeneration process after addressing any identified issues.
- Issue: Unable to Activate/Deactivate URLs
- Description: Users experience issues when trying to activate or deactivate specific URLs.
- Resolution:
- Action: Display an error message indicating the problem with changing URL status.
- Steps:
- Ensure the user has the necessary permissions to modify URL statuses.
- Check for any system errors or ongoing processes that might prevent status changes.
- Contact support if the issue persists after verifying the above steps.
- Issue: Invalid Website URL
Common Issues and Troubleshooting
Updated on August 26, 2025
devdocs