3.8.4 Common Issues and Troubleshooting

• Issue: Duplicate Topic Name
  • Description: Users attempt to create or rename a topic with a name that already exists.
  • Resolution:
    • Action: Display an error message indicating that the topic name must be unique.
    • Steps:
      • Prompt the user to enter a different name.
      • Suggest reviewing existing topics to avoid duplication.
• Issue: Missing Topic Name
  • Description: Users try to create or edit a topic without providing a name.
  • Resolution:
    • Action: Display an error message indicating that the topic name is required.
    • Steps:
      • Prompt the user to enter a valid topic name.
      • Highlight the mandatory field.
• Issue: Deletion Constraints
  • Description: Users attempt to delete a topic that has child topics or associated FAQs.
  • Resolution:
    • Action: Prevent deletion and display an error message explaining the constraints.
    • Steps:
      • Instruct the user to reassign or delete child topics and associated FAQs before attempting to delete the parent topic.
• Issue: Unable to Save Topic Changes
  • Description: Users experience errors when trying to submit changes to a topic.
  • Resolution:
    • Action: Identify and address the underlying cause preventing the save action.
    • Steps:
      • Ensure all required fields are filled correctly.
      • Check for any system errors or connectivity issues.
      • Retry saving the topic after resolving identified issues.
      • Contact support if the problem persists.