- 3.2.4 Common Issues and Troubleshooting
- Issue: Bot Creation Limit Exceeded
- Description: Users attempt to create a bot beyond the allowed limit based on their company’s subscription.
- Resolution:
- Display an error message indicating that the bot creation limit has been reached.
- Hide or disable the “Create Bot” button to prevent further attempts.
- Advise users to upgrade their subscription plan or contact support for assistance.
- Issue: Duplicate Bot Name
- Description: Users attempt to create a bot with a name that already exists within the company.
- Resolution:
- Display an error message indicating that the bot name must be unique.
- Prompt the user to enter a different name adhering to the naming rules (no spaces, exactly 10 characters).
- Issue: Invalid Bot Avatar Upload
- Description: Users upload a bot avatar that either exceeds the size limit or duplicates an existing avatar.
- Resolution:
- Size Exceeded: Display an error message indicating the maximum allowed size (5 MB) and prompt the user to upload a smaller image.
- Duplicate Avatar: Inform the user that the selected or uploaded avatar must be unique and prompt for a different avatar selection.
- Issue: Bot Prompt Missing or Invalid
- Description: Users attempt to create a bot without providing a prompt or with an invalid prompt.
- Resolution:
- Display an error message indicating that the bot prompt is required.
- Provide guidelines on how to craft an effective prompt to define the bot’s behavior.
- Issue: Bot Creation Limit Exceeded
Common Issues and Troubleshooting
Updated on August 26, 2025
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