3.11.3 Operational Details

• Usage Instructions:
  • Accessing the Inactivity Timeout Module:
    • Navigate to Bot Space → Bot Configuration → Inactivity Timeout from the sidebar menu.
    • Alternatively, use the quick menu on the home screen to access the Inactivity Timeout module directly.
  • Configuring Inactivity Timeout Messages:
    • First Follow-Up Message:
      • Locate the First Follow-Up Message field.
      • Enter the custom message you wish the bot to send after the first period of inactivity.
      • Set the trigger time in minutes (predefined value).
    • Second Follow-Up Message:
      • Locate the Second Follow-Up Message field.
      • Enter the custom message for the second period of inactivity.
      • Set the trigger time in minutes (predefined value).
    • Close Conversation Message:
      • Locate the Close Conversation Message field.
      • Enter the message that will be sent to close the conversation after the final period of inactivity.
      • Set the trigger time in minutes (maximum value is 59 minutes).
  • Saving Configurations:
    • After entering all required messages and setting the corresponding trigger times, click the “Submit” button to apply the configurations.
    • Note: Ensure that all fields are filled correctly to avoid validation errors.
  • Post-Configuration Actions:
    • Verification: Test the inactivity timeout settings by initiating a conversation and remaining inactive to observe the automated messages.
    • Adjustments: Modify the messages or trigger times as needed based on user feedback and engagement metrics.