3.10.4 Common Issues and Troubleshooting

• Issue: Missing Required Agent Messages
  • Description: Users attempt to enable the agent hands-off feature without providing all required agent messages.
  • Resolution:
    • Action: Display an error message indicating that all agent message fields are required.
    • Steps:
      • Prompt the user to fill in all missing agent messages.
      • Highlight the incomplete fields for easy identification.
• Issue: Enabling Hands Off on Unsupported Platforms
  • Description: Users enable the hands-off feature on platforms that do not support live chat/agent integration.
  • Resolution:
    • Action: Display an error message indicating platform incompatibility.
    • Steps:
      • Inform the user that the hands-off feature is not supported on the selected platform.
      • Suggest disabling the feature or selecting a compatible platform.