3.5.3 Operational Details

• Usage Instructions:
  • 1. Accessing the FAQ Module:
    • Via Sidebar:
      • Navigate to Bot Space -> Knowledge Hub -> FAQs from the sidebar menu.
    • Via Quick Menu:
      • Use the quick menu on the home screen to access the FAQ module directly.
  • 2. Creating a FAQ:
    • Click the “Add FAQ” button.
    • Select Topic:
      • Choose an appropriate topic from the dropdown menu to categorize the FAQ.
    • Enter Question:
      • Input the FAQ question in the provided field.
      • Note: Ensure that the question is unique and does not duplicate existing FAQs.
    • Configure Bot Response:
      • Select the desired response type (e.g., Text, Button, Image).
      • Fill in the necessary details based on the selected response type.
      • Attachment Requirements: If adding an attachment, ensure it is a valid file not exceeding 2 MB.
    • Submit FAQ:
      • Click the “Create FAQ” button to finalize the FAQ creation process.
  • 3. Managing FAQs:
    • Editing a FAQ:
      • Locate the FAQ in the listing.
      • Click the “Edit” button next to the FAQ.
      • Modify the question or bot response as needed.
      • Click “Submit” to update the FAQ.
    • Deleting a Custom FAQ:
      • Locate the custom FAQ in the listing.
      • Click the “Delete” button next to the FAQ.
      • Confirm the deletion action in the prompt.
    • Regenerating Similar Questions:
      • After adding a new FAQ, the system automatically generates five similar questions.
      • Review and manage these similar questions as needed.
  • 4. Post-Creation Actions:
    • Integrate into Bot Training:
      • Follow the prompts to incorporate the newly added FAQ into the bot’s training data.
    • Navigate to Other Flows:
      • Choose to proceed to other modules or functionalities within the platform as required.