3.5.4 Common Issues and Troubleshooting

• Issue: Duplicate FAQ Question
  • Description: Users attempt to add a FAQ question that already exists within the system.
  • Resolution:
    • Action: Display an error message indicating that the FAQ question must be unique.
    • Steps:
      • Prompt the user to enter a different question adhering to the uniqueness rule.
      • Suggest reviewing existing FAQs to avoid duplication.
• Issue: Missing Bot Response
  • Description: Users try to create a FAQ without providing at least one bot response.
  • Resolution:
    • Action: Display an error message indicating that at least one bot response is required.
    • Steps:
      • Instruct the user to add a bot response before proceeding.
      • Highlight the mandatory fields that need to be filled.
• Issue: Invalid Attachment File
  • Description: Users upload an attachment that exceeds the size limit or has an unsupported file type.
  • Resolution:
    • Action: Reject the attachment and display an appropriate error message.
    • Steps:
      • Size Exceeded: Inform the user that the attachment must not exceed 2 MB and prompt for a smaller file.
      • Unsupported File Type: Notify the user of the allowed file types and request a valid attachment.
• Issue: Failed Similar Questions Generation
  • Description: The system fails to generate similar questions after adding a new FAQ.
  • Resolution:
    • Action: Notify the user of the failure and provide options to retry or manually add similar questions.
    • Steps:
      • Check system logs for errors related to the similarity algorithm.
      • Attempt to regenerate similar questions after resolving any identified issues.
      • Contact support if the problem persists.