3.16.4 Common Issues and Troubleshooting

• Issue: Unable to Access Version Log Module
  • Description: Users experience difficulties accessing the Version Log module via the navigation path.
  • Resolution:
    • Action: Verify user permissions and ensure that the user has the necessary access rights.
    • Steps:
      1. Check if the user has the appropriate role (e.g., Admin, Team Lead) that grants access to the Version Log module.
      2. Confirm that there are no system outages or connectivity issues affecting module access.
      3. Retry accessing the module after verifying permissions.
      4. Contact support if access issues persist.
• Issue: Version Timeline Not Displaying Correctly
  • Description: The timeline view does not show all bot versions or displays incorrect statuses.
  • Resolution:
    • Action: Ensure that the bot versions have been properly trained and published.
    • Steps:
      1. Verify that the training and publishing processes were completed without errors.
      2. Check for any synchronization issues between the bot training system and the Version Log module.
      3. Refresh the module or clear browser cache to resolve display issues.
      4. Contact support if discrepancies continue.
• Issue: Failed Status Without Reason
  • Description: A bot version is marked as Failed, but no reason is provided.
  • Resolution:
    • Action: Investigate system logs or contact support to identify the cause of the failure.
    • Steps:
      1. Check the Failed Reason field for any hidden or detailed logs.
      2. Review system logs for any error messages related to bot training.
      3. Retry the training process and monitor for any issues.
      4. Contact support if the reason remains unidentified.
• Issue: Incorrect Status Display
  • Description: A bot version shows an incorrect status (e.g., Active instead of In Progress).
  • Resolution:
    • Action: Refresh the module and verify the current state of the bot version.
    • Steps:
      1. Refresh the Version Log module to update the status display.
      2. Confirm the actual state of the bot version through the training system.
      3. If discrepancies persist, clear browser cache or try accessing the module from a different browser.
      4. Contact support if the issue remains unresolved.