3.11.2 Functional Specifications

• Accessing the Inactivity Timeout Module:
  • Description: Users can access the Inactivity Timeout module through the following pathway:
  • Navigation Path: Click on Bot Space → Bot Configuration → Inactivity Timeout from the sidebar menu
• Configuring Inactivity Timeout Messages:
  • Description: Users can set up a series of messages that the bot will send after specific periods of user inactivity.
  • Functionalities:
    • First Follow-Up Message:
      • Trigger Time: Sent after a predefined number of minutes of user inactivity.
      • Message Content: Custom message to prompt user engagement.
    • Second Follow-Up Message:
      • Trigger Time: Sent after a longer period of inactivity following the first message.
      • Message Content: Additional prompt to re-engage the user.
    • Close Conversation Message:
      • Trigger Time: Sent after the final period of inactivity.
      • Message Content: Message indicating the closure of the conversation.
• Message Scheduling and Timing:
  • Description: Each message is scheduled to be sent based on the inactivity duration specified by the user.
  • Functionalities:
    • Predefined Time Intervals: Each message has a predefined time interval in minutes after which it will be sent if the user remains inactive.
    • Customization: While the time intervals have predefined values, users can adjust them within specified constraints.
• Automated Message Delivery:
  • Description: The system automatically sends the configured messages based on the user’s inactivity, ensuring timely communication without manual intervention.