3.15.4 Common Issues and Troubleshooting

• Issue: Unable to Access Bot Users Module
  • Description: Users experience difficulties accessing the Bot Users module via the navigation path.
  • Resolution:
    • Action: Verify user permissions and ensure that the user has the necessary access rights.
    • Steps:
      • Check if the user has the appropriate role (e.g., Admin, Team Lead) that grants access to the Bot Users module.
      • Confirm that there are no system outages or connectivity issues affecting module access.
      • Retry accessing the module after verifying permissions.
      • Contact support if access issues persist.
• Issue: Missing Users in the List
  • Description: Certain users who have interacted with the bot are not appearing in the Bot Users list.
  • Resolution:
    • Action: Ensure that all interactions are being tracked and that there are no filters applied that exclude certain users.
    • Steps:
      • Remove all active filters to display the complete user list.
      • Verify that the bot is correctly logging all interactions.
      • Check for any synchronization issues between the bot and the user data repository.
      • Retry refreshing the user list or reloading the module.
      • Contact support if discrepancies continue.
• Issue: Unable to Edit User Information
  • Description: Users attempt to edit user details but encounter errors or the changes are not saved.
  • Resolution:
    • Action: Verify that all required fields are filled correctly and that the input data adheres to validation rules.
    • Steps:
      • Ensure that the Email field contains a valid email address format.
      • Confirm that no mandatory fields are left empty.
      • Check for any system errors or connectivity issues during the save process.
      • Retry saving the changes after addressing any identified issues.
      • Contact support if the problem persists.
• Issue: Invalid Email Format During Edit
  • Description: Users input an invalid email address format when editing a user’s email.
  • Resolution:
    • Action: Display an error message indicating the need for a valid email format.
    • Steps:
      • Inform the user that the entered email address is invalid.
      • Prompt the user to correct the email format (e.g., example@domain.com).
      • Highlight the Email field to draw attention to the error.