3.19.3 Operational Details

• Usage Instructions
  1. Accessing the Channel Integration – WhatsApp Module:
     • Navigate to Bot Space -> Channel Integrations -> WhatsApp from the sidebar menu.
  2. Configuring WhatsApp Business API Integration:
     1. Select Integration Provider:
        • Choose one of the four available integration providers (Gupshup, Karix, cm.com, Meta) from the provider selection dropdown menu.
     2. Enter Required Credentials:
        • Based on the selected provider, input the necessary credentials in the designated fields.
        • Gupshup:
          • Enter HSM Account ID and HSM Account Password.
        • Karix:
          • Enter the Authorization Token.
        • cm.com:
          • Enter the API Key.
        • Meta:
          • Enter the Business ID, Access Token, and WhatsApp Business Account ID.
     3. Add WhatsApp-Associated Phone Number:
        • Locate the Phone Number input field.
        • Enter the phone number linked to your WhatsApp Business Account.
        • Ensure that the phone number is verified and correctly associated.
     4. Generate Short URL and QR Code:
        • Generate QR Button:
          • Click the “Generate QR” button to create a QR code for the chatbot.
          • Optionally, create or edit a Short Code Alias for the QR code.
        • Generate Code Button:
          • Click the “Generate Code” button to obtain the integration script.
          • Copy the displayed script and embed it into your website’s HTML to integrate the web chatbot.
     5. Save Configurations:
        • After completing all necessary configurations, click the “Save Settings” button to apply the changes.
        • Note: Ensure that all required fields are filled correctly to avoid validation errors.