● Issue: Invalid Company Code
○ Description: Users receive an error indicating the entered company code is
invalid.
○ Resolution:
■ Verify that the company code entered is correct.
■ Ensure the company code exists in the system.
■ Contact support if the issue persists.
● Issue: Incorrect Email or Password
○ Description: Users are unable to log in due to incorrect credentials.
○ Resolution:
■ Confirm that the email and password entered are correct.
■ Use the password recovery feature if the password is forgotten.
■ Check for any account lockout due to multiple failed attempts.
● Issue: CAPTCHA Not Loading or Failing
○ Description: The CAPTCHA challenge does not appear or fails to validate.
○ Resolution:
■ Verify CAPTCHA service configuration and ensure the secret key is
correctly set in environment variables.
■ Check network connectivity and service status of the CAPTCHA provider.
■ Review logs for any errors related to CAPTCHA integration
● Issue: Login Blocked Due to Too Many Failed Attempts
○ Description: Users are temporarily blocked from logging in after exceeding the
allowed number of failed attempts.
○ Resolution:
■ For User Blocks:
■ Wait for the 15-minute time window to reset.
■ Ensure correct credentials are used in subsequent attempts.
■ Contact support if the block persists beyond the expected
duration.
■ For IP Blocks:
■ Verify that the IP address is not being used maliciously.
■ Wait for the 15-minute time window to reset.
■ Consider using a different network if the IP block affects legitimate
users.
■ For Global Blocks:
■ Recognize that the system has detected a high volume of failed
login attempts.
■ Wait for the 15-minute time window to reset.
■ If global blocks occur frequently, investigate potential security
threats or system issues.
■ General Resolution Steps:
■ Clear browser cache and cookies.
■ Ensure that automated scripts or bots are not attempting multiple
logins.
■ Monitor login attempts to identify and mitigate malicious activities.
● Issue: Microsoft Login Failure
○ Description: Users are unable to log in using their Microsoft accounts.
○ Resolution:
■ Ensure that the user’s Microsoft account is correctly added under the
Teammates module.
■ Verify that the company has configured and allowed the necessary
Microsoft policies for authentication.
■ Check the integration settings and OAuth 2.0 configurations.
■ Contact support if the issue persists after verifying the above steps.